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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...



July 20, 2024

5  out of  5 rating by DEBBIE GONSIOROWSKI
"After searching for a State Farm insurance agent in Minneapolis, to set up a renter’s insurance policy for my daughter’s college apartment, I am so happy that I went with Kim Nybo’s agency on University Avenue. John was very personable and excellent to work with and the entire process went very quickly. I highly recommend this agency for your insurance needs. You will not be disappointed."
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Brie Garcia-Lopez

July 3, 2024

5  out of  5 rating by Brie Garcia-Lopez
"As a State Farm customer, I had a fantastic experience when I needed to update my auto insurance policy. I contacted their customer service to understand my options for reduce my payments. The representative Derek was incredibly helpful. explaining everything in clear and simple terms, he walked me through the different options, He even provided tips on how I could save money, this not only made the process was smooth but also ensured I got the best value for my money. Highly recommended for their clarity, helpfulness, and customer focused approach!"
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Nidhi Pai

June 28, 2024

5  out of  5 rating by Nidhi Pai
"Had a great experience purchasing renter's insurance. Tiffany was very friendly and helped us get everything we needed."
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Mostafa Kaveh

June 18, 2024

5  out of  5 rating by Mostafa Kaveh
"Tiffany has been very helpful and responsive to our insurance needs as we have switched to State Farm from our previous provider."
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Richard Wauer

June 12, 2024

5  out of  5 rating by Richard Wauer
"Corynn is the best, super helpful and knowledgeable!!"
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June 6, 2024

5  out of  5 rating by mteacup
"Very quick response to questions and inquiries."
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Caleb Kirkeide

June 6, 2024

5  out of  5 rating by Caleb Kirkeide
"Update: Several years later and I'm still happy with the service I get from Kim Nybo's State Farm agency. Today Tiffany helped me make some changes to my policy and it was handled quickly and efficiently. Old review: I generally hate shopping for insurance but my experience here was shocking good. I've always found providers to offer a good price on either home or auto but usually not both. After a quick call with Sierra she was able to tailor a policy for me that was everything I needed at very competitive rates. All in it was great service and an excellent value."
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Jon O

June 6, 2024

5  out of  5 rating by Jon O
"Amazing and efficient customer service!"
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Greta Gaard

May 30, 2024

4  out of  5 rating by Greta Gaard
"I know this office is highly rated and that's the reason I chose them as my agents! So far I have encountered no difficulties, nor anything out of the usual, so I have no basis for praise or blame. I will augment my review when there is an interaction that merits evaluation."
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Anita Cook

May 30, 2024

5  out of  5 rating by Anita Cook
"We have worked with Kim Nybo Agency for over 10 years. The staff have always been very helpful and responsive to our needs."
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Paul Pianosi

May 28, 2024

5  out of  5 rating by Paul Pianosi
"helpful & timely manor"
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Nate Bentley

May 20, 2024

5  out of  5 rating by Nate Bentley
"Short, Sweet, To the point and clearly explained it all"
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Tedi Bowler

May 8, 2024

5  out of  5 rating by Tedi Bowler
"Great staff,and always gets things done,I've have had great service from here for over 9 years,"
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Andy Mickel

May 3, 2024

4  out of  5 rating by Andy Mickel
"Exceptionally friendly and helpful service. Reviewed my homeowner's and car policies. Got clarity and answers to my questions. Updated coverage. Derek is responsive and knowledgeable!"
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Kathy Peterman

May 1, 2024

5  out of  5 rating by Kathy Peterman
"Derek Heartman was knowledgeable and helpful in answering my questions about personal liability insurance. I will definitely work with him to get coverage if I decide to do consulting. I will also recommend Derek to others who have insurance needs."
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April 30, 2024

5  out of  5 rating by Andy
"Absolutely fantastic experience with Derek Heartman. He was extremely patient and thorough with us on our policy. Really feels like a person who cares about making sure we had exactly what we needed. Cannot recommend enough."
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Mark Butler

April 30, 2024

5  out of  5 rating by Mark Butler
"Great service in challenging situations!"
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Ward Woodrich

April 25, 2024

5  out of  5 rating by Ward Woodrich
"My conversation with Derek was thoroughly enjoyable. He was patient, polite and totally understood my decision to get my State Farm quote from a local agent, which is only 1/2 mile from my home. Derek totally fit the “like a good neighbor, State Farm is there” buzz."
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Taylor Hill

April 23, 2024

3  out of  5 rating by Taylor Hill
"Originally had a great experience in 2023 getting set up for business insurance with agent Nicholas. I'm a freelance/contract designer renting an office space for remote work, so I had to have business insurance but didn't need a full Business Owner Policy with coverage for employees or anything like that, and Nicholas worked with me to customize a policy that fit my needs. 5 stars for that experience. As I approached my policy renewal date, however, I needed to change to a new office location, and it was extremely difficult to get help. Nicholas seems to no longer work there, so I spoke to Jonathan, asked what information he needed about the move, and was told he'd look at the info and put together a quote to see if the new location would require any changes to the policy. Days went by. I called back; someone told me they were having tech issues with their underwriting system and they'd get back to me. A few more days. I call back. Their office manager says Jonathan isn't available but even her computer is having tech issues so it might still be that. A few more days. Jonathan calls and says he must have sent the info for updating my policy to the wrong email. A few more days go by, and having received no further info or communications, I call a different State Farm agency to transfer my policy. I call and ask if Kim Nybo State Farm can put a hold on my renewal payment while I transfer, which by this time is coming due (I started talking with them about the move about a month in advance for this reason). Jonathan calls me, sounding annoyed, saying he was almost done putting together the policy updates. Funny, that's the first I'm hearing about it. Now they're hounding me daily with payment reminders even though I've already told them I'm switching agencies, saying the location change shouldn't change my policy "that much" and I should just pay - pay to renew a policy that might change, but they can't tell me by how much. In their email, they asked me to give them a review, and here it is: They won't proactively communicate with you until they want to get paid - and for insurance, you want to know that your agent is someone you can trust to follow up if you do have a claim. Somehow their tech systems don't work well enough to quote your policy changes, but they can certainly tell you how much you owe them. I don't know what's changed since 2023, but as of April 2024, they went from a 5 star experience to a 1 star experience so you're seeing the average in my review."
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Michelle Swain

April 20, 2024

5  out of  5 rating by Michelle Swain
"Derrick was very helpful and thorough in his communication as we added a new policy for my daughter's car. He helped find the best coverage and balance for us between our budget and protection needs."
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Rita Jennings

April 20, 2024

5  out of  5 rating by Rita Jennings
"Nice and friendly staff."
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Daniel Trainor

April 16, 2024

5  out of  5 rating by Daniel Trainor
"My partner and I are in the process of moving and as a result I have been working with agent Derek Heartman. It has been great to work with him and honestly it likely has kept us as State Farm members. I appreciate his responsiveness and willingness to work with us during this stressful time of transitioning states."
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Jana Huffman

April 14, 2024

5  out of  5 rating by Jana Huffman
"I reached out for auto and rental insurance this spring, and had a good experience. Jonathan was timely, thorough, and kind."
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otis hilbert

April 8, 2024

5  out of  5 rating by otis hilbert
"I especially appreciate the efforts Tiffany and Derek put into my recent policy update and renewal."
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Sara Wiechman

April 6, 2024

5  out of  5 rating by Sara Wiechman
"Derek Heartman was nice to work with. He made the quoting process very easy!"